How can we support you?

  • Emergency break fix

    Initial consultations start from 30-minute sessions that cost £200 GBP (+VAT). These are usually conducted through a browser-based streaming chat client, Microsoft Teams. (Other well-known streaming clients can be used if preferred).

    A typical consultation works like this:

    • Let us know your problem. Please don’t be shy; we’re very professional and discreet!
    • We’ll ask as many questions as is cogent to conduct our investigations efficiently
    • If we can give you advice there and then, we will
    • If we must triage you to a different team member with the closest skills, we’ll stop the clock first!

    If you’d like us to look at servers or peek at code, we’ll be more than happy. We recommend installing the Microsoft Teams client so you can easily share your desktop with us. This way, you don’t need to tell us server names, user names or passwords or grant us special Remote Desktop access to your server.

    Perhaps, a 30-minute consultation isn’t enough for your emergency case. Rates are the same for follow-on consulting – £200 GBP (+VAT) per half hour, paid in advance.

    We can still help you! Sometimes we can offer immediate further assistance. Occasionally, we’ll need to schedule that for later.

    * We are not real doctors, but we really know SharePoint

  • Health check

    All of us fill unwell now and then. When that time comes, we seek the help of a medical professional.

    Our SharePoint Doctors Health Check is a service you can depend upon when you feel something is not right with your SharePoint instance.

    We will conduct a thorough health check of each server in your SharePoint on-premise infrastructure or Microsoft 365 environment.
    The service will potentially flag every configuration and systemic problem before they become an issue or where best practices are not being observed.
    Working with you, we will devise a plan of action to resolve all identified problems.

    Following the investigation, you will receive a detailed report with the following information:

    • A precise description of your system, including its structure and current configuration
    • Any items not following SharePoint best practices
    • All identified threats
    • A plan of action delivered to you for resolving any identified issues
    • List of additional advice and recommendations to further improve the SharePoint ecosystem

    Should you wish us to resolve all problems and enhance or future-proof your SharePoint system, feel free to make a doctor’s appointment today.

  • Annual support agreements

    It’s better to be safe than sorry!

    Secure your peace of mind with our comprehensive Annual Support Agreement, providing continuous assistance and expert management of your SharePoint services.

    Unlike our Emergency break-fix service, annual support agreements will always keep your SharePoint services on the straight and narrow.

    As with any software, ongoing maintenance and support is crucial to ensure the smooth operation of the applications under a support agreement.

    With JFDI’s SharePoint Doctor’s Annual support service, your SharePoint instance will receive the following:

    • Continuous assistance and expertise in managing your SharePoint services
    • Reassurance that any potential problems are addressed promptly and efficiently
    • Access to a dedicated team of SharePoint experts who are well-versed in the platform’s functionalities and best practices
    • On-going maintenance and SharePoint update deployments
    • Assistance in implementing new features and enhancements based on the evolving needs of the business
    • …Peace of mind

    In other words, your team can focus on strategic initiatives knowing that their SharePoint developments are well managed.

    No out-of-scope labour costs. Forget about hourly rates and having to track how long a technician spent on a given case. There are no hidden charges in our agreement. Anywhere.

  • 4th line support

    Experience the unparalleled care of SharePoint Doctors’ 4th-line escalation service on a monthly subscription.

    With our SharePoint Doctors 4th line escalation service, you will receive:

    • Unparalleled knowledge transfer and expertise on the job
    • Expedited completion of development tasks with exceptional efficiency
    • Immediate and dedicated support to swiftly solve your development challenges
    • Accelerated learning, empowering you with advanced SharePoint insights
    • Influential escalation point with direct access to extended resources from the Microsoft Support Team

    Our service offers a dedicated team of SharePoint doctors with unparalleled expertise, ready to diagnose and address any challenges you encounter. This unique service is designed exclusively for the needs of experienced SharePoint administrators and developers. With the utmost expertise and attention, our team is an extension of your in-house resource, ensuring solution delivery beyond those skills alone.

    Imagine having a dedicated team of SharePoint doctors with an unrivalled level of expertise in the platform at your disposal. Dedicated specialists diagnose and address any challenges you encounter, from complex configurational needs and performance issues to advanced integrations.

    Beyond issue resolution, we prioritise your professional growth by offering personalised mentoring, training sessions, and exclusive resources. Unlock your full potential as a SharePoint administrator or developer.

    With the SharePoint Doctor’s escalation team by your side, you can focus on your core responsibilities, knowing that your SharePoint environment is safe.

Initial consultations start from 30-minute sessions that cost £200 GBP (+VAT). These are usually conducted through a browser-based streaming chat client, Microsoft Teams. (Other well-known streaming clients can be used if preferred).

A typical consultation works like this:

  • Let us know your problem. Please don’t be shy; we’re very professional and discreet!
  • We’ll ask as many questions as is cogent to conduct our investigations efficiently
  • If we can give you advice there and then, we will
  • If we must triage you to a different team member with the closest skills, we’ll stop the clock first!

If you’d like us to look at servers or peek at code, we’ll be more than happy. We recommend installing the Microsoft Teams client so you can easily share your desktop with us. This way, you don’t need to tell us server names, user names or passwords or grant us special Remote Desktop access to your server.

Perhaps, a 30-minute consultation isn’t enough for your emergency case. Rates are the same for follow-on consulting – £200 GBP (+VAT) per half hour, paid in advance.

We can still help you! Sometimes we can offer immediate further assistance. Occasionally, we’ll need to schedule that for later.

* We are not real doctors, but we really know SharePoint

All of us fill unwell now and then. When that time comes, we seek the help of a medical professional.

Our SharePoint Doctors Health Check is a service you can depend upon when you feel something is not right with your SharePoint instance.

We will conduct a thorough health check of each server in your SharePoint on-premise infrastructure or Microsoft 365 environment.
The service will potentially flag every configuration and systemic problem before they become an issue or where best practices are not being observed.
Working with you, we will devise a plan of action to resolve all identified problems.

Following the investigation, you will receive a detailed report with the following information:

  • A precise description of your system, including its structure and current configuration
  • Any items not following SharePoint best practices
  • All identified threats
  • A plan of action delivered to you for resolving any identified issues
  • List of additional advice and recommendations to further improve the SharePoint ecosystem

Should you wish us to resolve all problems and enhance or future-proof your SharePoint system, feel free to make a doctor’s appointment today.

It’s better to be safe than sorry!

Secure your peace of mind with our comprehensive Annual Support Agreement, providing continuous assistance and expert management of your SharePoint services.

Unlike our Emergency break-fix service, annual support agreements will always keep your SharePoint services on the straight and narrow.

As with any software, ongoing maintenance and support is crucial to ensure the smooth operation of the applications under a support agreement.

With JFDI’s SharePoint Doctor’s Annual support service, your SharePoint instance will receive the following:

  • Continuous assistance and expertise in managing your SharePoint services
  • Reassurance that any potential problems are addressed promptly and efficiently
  • Access to a dedicated team of SharePoint experts who are well-versed in the platform’s functionalities and best practices
  • On-going maintenance and SharePoint update deployments
  • Assistance in implementing new features and enhancements based on the evolving needs of the business
  • …Peace of mind

In other words, your team can focus on strategic initiatives knowing that their SharePoint developments are well managed.

No out-of-scope labour costs. Forget about hourly rates and having to track how long a technician spent on a given case. There are no hidden charges in our agreement. Anywhere.

Experience the unparalleled care of SharePoint Doctors’ 4th-line escalation service on a monthly subscription.

With our SharePoint Doctors 4th line escalation service, you will receive:

  • Unparalleled knowledge transfer and expertise on the job
  • Expedited completion of development tasks with exceptional efficiency
  • Immediate and dedicated support to swiftly solve your development challenges
  • Accelerated learning, empowering you with advanced SharePoint insights
  • Influential escalation point with direct access to extended resources from the Microsoft Support Team

Our service offers a dedicated team of SharePoint doctors with unparalleled expertise, ready to diagnose and address any challenges you encounter. This unique service is designed exclusively for the needs of experienced SharePoint administrators and developers. With the utmost expertise and attention, our team is an extension of your in-house resource, ensuring solution delivery beyond those skills alone.

Imagine having a dedicated team of SharePoint doctors with an unrivalled level of expertise in the platform at your disposal. Dedicated specialists diagnose and address any challenges you encounter, from complex configurational needs and performance issues to advanced integrations.

Beyond issue resolution, we prioritise your professional growth by offering personalised mentoring, training sessions, and exclusive resources. Unlock your full potential as a SharePoint administrator or developer.

With the SharePoint Doctor’s escalation team by your side, you can focus on your core responsibilities, knowing that your SharePoint environment is safe.

Live SharePoint Help for Administrators, Developers and Architects

Microsoft SharePoint is a big, complex product. Everyone needs a little SharePoint help once in a while. Whether you’re an administrator, developer, or information worker, you’ll get stuck. And when you do, you’ll need to call a Doctor… a SharePoint Doctor.

  • Live SharePoint Support
  • Rapid response for SharePoint problems
  • Online SharePoint consultancy
  • SharePoint experts & Microsoft Certified Trainers
  • SharePoint architecture, administration & development
  • Buy only the time you need
  • Learn SharePoint as you work
  • Microsoft 365 SharePoint users welcome